How can we help?
Answers to the questions teams ask before and after they roll out NAAS Portal: pricing, access, field signoff, billing, and more.
Getting started
What is NAAS Portal?
NAAS Portal is an all-in-one business workspace that brings billing, field service, procurement, customers, and HR into a single system.
It replaces the scattered Word files, spreadsheets, and separate tools that growing companies usually juggle, so office work and field work live in one place.
Who is it built for?
It is made for growing SMEs that want a cleaner way to run operations, finance, and people, without jumping to a heavy enterprise system before they are ready.
Do I need to install anything?
No. NAAS Portal runs entirely in the browser, so your team can work from the devices they already use.
A Windows desktop app is on the roadmap, but the web version is the full product today.
How do my team members sign in?
Each person signs in with their username, a password, and your company code. The company code is permanent and keeps everyone tied to the right company workspace.
Can I start with just one part of the business?
Yes. Most companies begin with a single workspace, such as billing or service reports, then switch on the others once that first flow is running smoothly.
Can my team use it on phones and tablets?
Yes. The portal is built first for desktop work, and the public pages and forms also adapt to phones and tablets, so field staff can work from the device in their hand.
How quickly can we get started?
Setup is fast. You create the company workspace, choose your workspaces, and add your team. If you would like a hand, you can request setup help before you begin.
Plans & pricing
How does pricing work?
You choose your country, a plan, the workspaces you want, and your team size. The total updates live as you change each part, so you can compare the monthly and yearly price before you check out.
Which workspaces can I choose from?
The workspaces are Billing & Finance, Field Service & Signoff, Procurement & Payables, HR & People, and Payroll.
You can select only the ones you need now and add more later as the team grows.
Why does the price change when I add users?
Every plan includes a set number of users. When you need more than that allowance, the extra users are added to the total.
Why do employees only appear when HR or Payroll is selected?
Employee count only affects pricing when HR or Payroll is part of your setup. If neither workspace is selected, the employee field stays hidden to keep the form simple.
Can I pay monthly or yearly?
Both billing intervals are supported. The yearly option shows the full annual total so you can compare it directly against monthly billing.
Which countries and currencies are supported?
NAAS Portal supports Singapore (SGD) and India (INR). The pricing page detects your region and shows the right plans and currency automatically.
Can I change my plan later?
Yes. Plans are designed to grow with you, so you can move up or adjust your workspace mix as the company changes.
What payment methods can I use?
Payments are made by card through Stripe's secure hosted checkout, so you can pay with confidence.
Are taxes included in the price?
Taxes may apply depending on your billing country. The final amount is calculated and confirmed securely at checkout before you pay.
Roles & access
What user roles are available?
There are three company roles: company super admin, the master account owner; company admin, who handles day-to-day setup and management; and company user, for regular work inside the permitted modules.
Can I control what each person sees?
Yes. Access is decided by a person's role plus the features your company has subscribed to, so sensitive areas can be kept away from the wrong people.
How is one company's data kept separate from another's?
Every company operates inside its own account boundary. One company can never see another company's records.
Can I remove access when someone leaves?
Yes. A company admin can disable or remove a user at any time, so accounts stay tidy when staff change.
Does the portal keep an audit trail?
Yes. Key actions and changes are recorded, so they can be reviewed later from the company dashboard.
Can my company have more than one admin?
Yes. The admin role can be given to more than one person, so responsibility for managing the company workspace can be shared across your team.
Field work & signoff
How do shared service report links work?
Your company creates a link for a job, and the engineer or customer opens it on site to complete the form. No account or login is needed to fill a shared link.
Can customers sign on their own device?
Yes. The signature pad works on screen, so a customer can sign directly on the phone or tablet being used at the job.
An optional company stamp can be added, or photographed and attached if it is a physical stamp only.
Can the same link be reused after submission?
No. Once a form is submitted, the link closes, so the same job cannot be completed twice.
What is the difference between standard and vessel service reports?
Service reports can be set up as standard or vessel, so the form matches the type of work, whether it is general service or marine and vessel jobs.
Can delivery order items be prefilled?
Yes. A company can preload delivery order items, and those lines stay read-only for review, so the person on site confirms them rather than edits them.
Can photos or files be attached to a report?
Yes. Supporting images and PDF files can be attached, so site photos and related documents stay together with the job record.
Can a completed report be downloaded?
Yes. Once a form is submitted, it can be generated as a clean PDF for sending to the customer or keeping on file.
Billing, finance & operations
What does the billing workspace cover?
Billing & Finance handles invoices, quotations, credit notes, customer payments, and statements, so your sales and finance work stays in one place.
Can I manage suppliers and purchasing?
Yes. Procurement & Payables covers supplier records, purchase orders, supplier bills, and supplier payments, so the payables side lives in the same system.
Can I track receivables and payables together?
Yes. Customer-side and supplier-side balances are tracked inside one company workspace, so you get a clear view of money in and money out.
Does it handle HR and payroll?
Yes. The HR & People and Payroll workspaces cover employees, attendance, leave, payslips, and statutory deductions (Singapore CPF or India EPF, ESI, Professional Tax, and TDS), so people management sits alongside the rest of your operations.
Can I download documents as PDF?
Yes. Documents such as invoices, quotations, and reports can be generated as clean PDFs for sending or record-keeping.
Will my company details appear on invoices?
Yes. Your company profile, including name, address, registration number, and bank details, is stored once and used on the documents you generate.
Can finance run without HR?
Yes. Finance and procurement work perfectly well on their own. You only add HR and payroll if and when you need them.
Security & support
What happens after I pay?
Payment is handled on Stripe's secure checkout. As soon as payment succeeds, your company workspace is created and you can begin setup.
Is my payment information safe?
Yes. Card details are entered on Stripe's hosted checkout, not stored in the portal, so sensitive payment data never sits inside NAAS Portal.
How is my company's data kept secure?
Your data is protected on several layers. All traffic runs over an encrypted HTTPS connection, so information stays private while it moves between your team and the portal.
Each company is held inside its own isolated boundary, and what a person can open is controlled by their role and your subscribed features, so records stay within your company and in front of the right people only.
Are passwords and logins protected?
Passwords are stored using one-way hashing, never as plain readable text, so they cannot be read back by anyone, including us.
Repeated failed sign-in attempts are slowed and temporarily locked out, which protects accounts against guessing and brute-force attempts.
Is my connection encrypted?
Yes. The portal is served entirely over HTTPS, so the connection between your browser and NAAS Portal is encrypted from end to end.
Can anyone outside my company see our data?
No. Companies are strictly separated, so one company can never reach another company's records. Inside your company, access is further limited by each person's role and the features you have subscribed to.
Are uploaded files and attachments handled safely?
Yes. Uploads are limited to safe file types, such as images and PDFs, with a size limit, and they are stored outside the public web area so they are not openly accessible.
Can the same account be used in two places at once?
Signing in automatically closes any older session for that account, so a single login stays in one place and an unattended session does not stay open elsewhere.
What happens if my subscription lapses?
If a subscription becomes inactive, access is paused until billing is back in order. Your company data is not deleted, and access returns once the subscription is current.
Can I get help before I buy?
Yes. You can contact our team for setup guidance, and we will help you map the first rollout, including which workspaces to start with.
No questions match your search. Try a different word, or ask our team.
We can help you map the first rollout
If you are not sure where to begin, we will walk through the first workspace set and the role setup with you.